How to operate Walstroom
Important safety instructions:
a) The installation may only be operated by trained board personnel;
b) The use of cable adapters is not allowed:
c) Before switching on: At first plug in on-board, then on-shore;
d) After switching off: At first unplug on-shore, then on-board;
e) Connect each on-board network with only one shore connection unit, the use of cable adapters is not allowed;
f) Only use shore connection cables which are marked with EN 15869-3;
g) 400 V, 50 Hz; Maximum permissible current 16A, 32A, 63A, as showed on power socket.
h) The socket-outlet is protected by a Residual current circuit-breaker (RCCB) 30 mA (16 and 32A) or 300 mA (63A);
i) Before using, visually inspect the power supply station and safely routing of the shore connection cable;
j) Permissible cable lengths 50 meter. Permissible cable diameter 16A: 5x2.5 mm2, 32A: 5x4 mm2, 63A: 5x16mm2.
Step 1: Register once with Walstroom
Register via this website (first time only) as a Walstroom user. After registration you can use any Walstroom point at local applicable rates. A Walstroom point can be for stay (mooring), power connection or water tap. All Walstroom points have a unique four-digit number, which you can use to turn them on and off using the following steps.
Step 2: Start power supply or water tap, or pay for stay
Select your location.
Select the right service (Stay, Electricity, or Water).
Activate the service using the four-digit number of the Walstroom point using:
The Walstroom app (for smartphone of tablet) or
The website: log in with your e-mail address and password (at the top of the page)
Paying for stay
You must first pay for stay before using electricity or water.
Your stay, power, and water remain activated until the moment you switch them off.
The 24-hour period for your stay starts at the moment you activate (for example at 6:10 pm) and is valid until 24 hours later (in this example 6:09 pm the following day). At some locations, only the overnight stay is paid for, which means that the hours during the day are free. You can find more information on the signs at location.
The tap for drinking water has a maximum duration or a maximum number of liters (shown at the water tap).
Connect your power cable to the Walstroom point you want to activate. After activation the blue LED ring lights up (if available).
Step 3: Turn off power supply or water tap or end stay
You can end your stay, or turn off power and water in the same ways as you started them (see step 2).
You can keep track of the costs via a daily email or SMS (you can change these settings on your personal page of the website or the app).
In addition, you can check your current use and the status of your connections and stay on both the site and app.
IMPORTANT: by removing the power cable from the socket, your Walstroom session has not finished! You must always turn off using the app, website of phone.
You pay afterwards using one of our payment methods which you have chosen during registration.
By far the easiest payment method is to set up a direct debit. At the end of the month, the amount is automatically debited from your bank account. You will receive an email with your invoice which has already been paid.
If you did not opt for direct debit, you will receive an email with your invoice and a payment link at the end of each month. Via iDeal, Sofort, Mr. Cash of credit card (MasterCard or VISA) you can then pay the outstanding amount.
You can always view your invoice in your personal page on our website (log in at the top of this page). Here you can also change your payment method.
Use Walstroom with credit card without prior registration
You can also use Walstroom without registration by paying directly with credit card. There are additional costs involved of €1,00 per transaction. As an unregistered user, you can only use the 088-numbers for activation and deactivation of Walstroom points, and you can not activate or access current information using the app or website. You will also not receive an invoice in this case. Only credit cards from MasterCard and VISA are accepted.
What to do in case of a technical fault?
Occasionally, the device may not activate. This may be for several reasons, some of which you can solve yourself. If you notice a defect or fault, please contact us.
Check status of point
You can check the status of a Walstroom point via the app or website; if the status is 'not available', the relevant point is under maintenance and therefore not available. It is best to find another Walstroom point nearby.
Reset the circuit breaker
All Walstroom connections are equipped with a circuit breaker. This switch is usually located behind a transparent access panel in the pedestal or cabinet. The circuit breaker should show red; this means that the voltage can be switched on. If the color of the switch is green or gray, the circuit breaker is switched off and no power will be available. You can reset the circuit breaker yourself by opening the access panel (often by loosening 2 screws) and switch back to red and close the panel afterwards.
Make sure that you first solve the earth leak problem on the user side!
No need to rush
There may sometimes be a short delay before a connection point activates or deactivates. This usually only takes a few seconds, however when there is a higher demand on the network, this might take slightly longer. In case you have turned off the transaction using the app, site or phone, yet the connection point doesn't appear to turn off, there is no need to contact us. The system has registered your 'off'-request and the transaction will have been terminated automatically; the next costumer will not receiving his power or water courtesy of you!
Frequently Asked Questions
I do not get power after connecting. What am I doing wrong?
- There may be a delay of up to maximum of 5 minutes between activation and start delivery
- Check your plug is properly connected at both ends
- Is there voltage on the power strip? (check the circuit breaker)
- Check whether you have entered the correct Walstroom connection number and check the number at your location (this number is visible in the app or website after login)
- If you have not already registered on the website, you must first register
- If you have already registered and want to activate via site or app, check whether you are correctly logged in with your username and password
- If you have forgotten your username and / or password, you can request this again via the website
- If you have activated via the telephone menu (088 - 170 7703); call again to check if you have activated the correct connection.
I have caused a short circuit and the circuit breaker is down. What should I do?
Remove the plug from the socket and ensure that the short circuit is resolved. Then turn the circuit breaker back on and plug your plug back into the socket.
How can I check my consumption?
You can view your transaction history in the Walstroom app or on the website after login. The breakdown of your usage is also on the invoice that you will be sent by email when paying by direct debit.
Which activation methods are there?
There are various methods to activate a Walstroom point:
Unregistered customers can start any Walstroom point only bby telephone using a credit card.
What else can you do with the app?
With the app you can start and stop sessions, view your transaction history, and change your notification settings.
For which mobile operating system is the app available?
The app is available for Apple and Android devices.
There is currently no app for Windows phones and Blackberries. There is a good working (mobile) website for all devices. If you go to walstroom.eu with your device, you can access a mobile website that works just as well as an app.
Are the login details for the app and the website the same?
Yes, the login details for the app and the website are the same.
I am unable to login
If you are unable to log in, you must check whether your login details have been entered correctly.
If this is the case, click on "forgot password". You will receive a new password by email.
What kind of connections are there?
There are different types of connections with different plugs. At the pedestal and wall socket you can see which connections are available.
Where can I find the connector number?
The connector number or Walstroom point can be found on the pedestal or near the mooring.
I forgot to stop the session
Stop the delivery and send a message to us via the contact form with the correct time when you left.
How do I turn off text messages and email notifications?
Log in to our website or app where you can adjust your settings.
How many connectors can I use at the same time?
As an individual user you can use one connector at a time. As a company you may be using several points at different locations at the same time. If you are a company please contact us via email@example.com.
Frequently Asked Questions about Payments
How do I change my bank account number or phone number?
To change your bank account number or phone number you have to call 085 - 2012781 or log in on the website.
When will I receive my invoice?
You will receive your invoice at the beginning of each month if you have used our services in the previous month.
I received a reminder to pay
If you have not yet paid according to our invoicing system, you will receive a reminder. We ask you to pay the outstanding bill immediately otherwise your subscription will be suspended. If you have already paid, please contact our service desk.
How can I change my address
You can change your address by logging into our website.